Shipping Policy
Order Processing
- •Standard Orders: Typically processed within 1-2 business days
- •Pre-Orders: Extended processing time (details provided at checkout)
- •Confirmation: Tracking email sent within 2-3 business days
Domestic Shipping
Service Coverage
Nationwide delivery within Australia via:
Australia PostTNTAllied Express
Delivery Terms
| Service Feature | Details |
|---|---|
| Standard Delivery | 3-10 business days |
| Signature Requirement | Front door delivery only (indoor placement available +$15 surcharge) |
| Shipping Cost | $20 base fee + $2/km from Sydney Warehouse (WHS 11, 161 Manchester Rd, Auburn NSW 2144) |
Returns & Refunds
Eligibility
30-Day Guarantee:
- Items must be unused, in original packaging with tags
- Full refund (excluding outgoing shipping fees)
Damaged Items
Immediate Action Required:
- Email customerservice@maxzee.com within 48 hours of delivery
- Include:
- Order number
- Clear photos of damaged item + packaging
- Case resolution within 3-5 business days
Non-Returnable Items
- Final sale products (e.g., clearance items)
- Customized/personalized goods
Special Scenarios
Address Changes
Contact us customerservice@maxzee.com before shipment dispatch
Lost Packages
Investigation initiated after:
- 15 business days (metro areas)
- 20 business days (regional areas)
Contact Our Support Team
Email: customerservice@maxzee.com
Hours: Mon-Fri 9AM-5PM AEST
Follow Us
© maxzee 2025