Return and Refund Policy

30-Day Hassle-Free Returns

You have 30 days from the delivery date to initiate a return request.

Eligibility Requirements:

• ✅ Item must be unused, unwashed, and in original condition (with tags attached)
• ✅ Original packaging and proof of purchase (order number/receipt) must be included

Return Process

1. Initiate Request

Email customerservice@maxzee.com with your order number and return reason.

2. Shipment Instructions

• Return Address: WHS 11, Building 3, 161 Manchester Road, Auburn NSW 2144
• Unsolicited returns without prior authorization will not be processed

3. Return Authorization

• Approved returns will receive a prepaid shipping label and detailed instructions
• Track your return status via email updates

Important Guidelines

Product Inspection & Issues

Immediately inspect your order upon delivery. Contact us within 48 hours if you encounter:

• Manufacturing defects
• Shipping damages
• Incorrect items received

Non-Returnable Items

The following cannot be returned:

• Perishables (food/flora)
• Custom-made/personalized products
• Sealed beauty/personal care items
• Hazardous materials (flammables/compressed gases)

Contact us for item-specific queries

Exchange Procedure

For fastest replacement:

1. Return the original item through standard process
2. Place a new order once return is approved

Refund Processing

• Refund approval notification sent within 3 business days of receiving your return
• Approved refunds will be issued to your original payment method within 10 business days
• Allow additional 3-5 business days for bank processing
• Contact customerservice@maxzee.com if refund doesn't appear within 15 business days

Need Assistance?

customerservice@maxzee.com ⌚ Mon-Fri 9AM-5PM AEST