Shipping Policy

Order Processing

  • โ€ขStandard Orders: Typically processed within 1-2 business days
  • โ€ขConfirmation: Tracking email sent within 2-3 business days

Domestic Shipping

Service Coverage

Nationwide delivery within Australia via:

Australia PostTNTAllied Express

Delivery Terms

Service FeatureDetails
Standard DeliveryDue to different stock locations, delivery times may vary.
For products stocked in our Australian warehouse, delivery usually takes 3โ€“10 business days.
For items coming from our overseas warehouse, delivery can take up to 6โ€“8 weeks.
Signature RequirementFront door delivery only (indoor placement available +$15 surcharge)
Shipping CostFree shipping is available for metro areas in Sydney, Brisbane, and Melbourne.
For other regions, a $20 base fee applies, plus $2 per kilometre from our Sydney warehouse.
(WHS 11, 161 Manchester Rd, Auburn NSW 2144)

Special Scenarios

Address Changes

Contact us cs@maxzee.com before shipment dispatch

Lost Packages

Investigation initiated after:

  • 15 business days (metro areas)
  • 20 business days (regional areas)

Contact Our Support Team

Email: cs@maxzee.com

Hours: Mon-Fri 9AM-5PM AEST