Shipping Policy
Order Processing
- •Standard Orders: Typically processed within 1-2 business days
- •Pre-Orders: Extended processing time (details provided at checkout)
- •Confirmation: Tracking email sent within 2-3 business days
Domestic Shipping
Service Coverage
Nationwide delivery within Australia via:
Australia PostTNTAllied Express
Delivery Terms
| Service Feature | Details |
|---|---|
| Standard Delivery | 3-10 business days |
| Signature Requirement | Front door delivery only (indoor placement available +$15 surcharge) |
| Shipping Cost | Free shipping is available for metro areas in Sydney, Brisbane, and Melbourne. For other regions, a $20 base fee applies, plus $2 per kilometre from our Sydney warehouse. (WHS 11, 161 Manchester Rd, Auburn NSW 2144) |
Special Scenarios
Address Changes
Contact us cs@maxzee.com before shipment dispatch
Lost Packages
Investigation initiated after:
- 15 business days (metro areas)
- 20 business days (regional areas)
Contact Our Support Team
Email: cs@maxzee.com
Hours: Mon-Fri 9AM-5PM AEST
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