Shipping Policy

Order Processing

  • •Standard Orders: Typically processed within 1-2 business days
  • •Confirmation: Tracking email sent within 2-3 business days

Domestic Shipping

Service Coverage

Nationwide delivery within Australia via:

Australia PostTNTAllied Express

Delivery Terms

Service FeatureDetails
Standard DeliveryDue to different stock locations, delivery times may vary.
For products stocked in our Australian warehouse, delivery usually takes 3–10 business days.
For items coming from our overseas warehouse, delivery can take up to 6–8 weeks.
Signature RequirementFront door delivery only (indoor placement available +$15 surcharge)
Shipping CostFree shipping is available for metro areas in Sydney, Brisbane, and Melbourne.
For other regions, a $20 base fee applies, plus $2 per kilometre from our Sydney warehouse.
(WHS 11, 161 Manchester Rd, Auburn NSW 2144)

Special Scenarios

Address Changes

Contact us cs@maxzee.com before shipment dispatch

Lost Packages

Investigation initiated after:

  • 15 business days (metro areas)
  • 20 business days (regional areas)

Contact Our Support Team

Email: cs@maxzee.com

Hours: Mon-Fri 9AM-5PM AEST